这是本文档旧的修订版！
目录
Building ClusterCC integration
The ClusterCC call center provider provides you with the option of configuring a set of content in the ClusterCC environment. All you need to do is authorize the setup integration and associate the call with the contact / account in the ZohoCRM database. The ClusterCC integration is composed of two steps:
1.authorized ClusterCC
2.connect ClusterCC to ZohoCRM users
Step 1: authorize ClusterCC
Authorized ClusterCC integration
1.1.install the > Channel > telephone.
2.2.on the Zoho PhoneBridge page, select ClusterCC as the telephone provider.
3.login to specify ClusterCC account and enter phoneBridge information;
/*
Note: redirection URL requires the address provided by cloud bull.
Add the ID of ClusterCC team;
Http://call center address: port /zohoapi/initr/ClusterCC_team_identity
ClusterCC_team_identity is the team ID in the ClusterCC system.
For example：http://127.0.0.1/zohoapi/initr/ZOHOTEST
*/
The ClusterCC account will be authorized.
Step 2: connect ClusterCC to ZohoCRM users
2.1、ZohoCRM single ClusterCC agent association
2.1.1.binds the agent ID separately in the ZohoCRM user settings, and the state starts by default.
2.2、ZohoCRM批量关联ClusterCC坐席
2.2.1.如果没有坐席组，要先添加坐席组和对应默认外呼营销任务；
2.2.2.添加时会自动展示ZohoCRM的用户列表供选择；（添加的坐席和勾选的ZohoCRM user数量要相同）
2.2.3.添加成功会自动把该批坐席与勾选的ZohoCRM用户随机关联并默认全部启用phonebridge相关功能；
2.3、使用ClusterCC集成
2.3.1.一旦您的ClusterCC集成设置就绪，您就可以在您的crm帐户中打出电话、接收呼叫和添加后续活动。
2.3.2.当您通过ClusterCC从CRM联系人收到来电时，您可以看到联系人的名片视图。
2.3.3.您可以通过ZohoCRM帐户（已经与ClusterCC坐席关联过）打电话。
2.3.4.在通过ClusterCC的每个呼叫结束时，您可以从呼叫结束在ZohoCRM的窗口。这些信息将自动与相应的记录相关联。
